Core Feature

NEMT Dispatch & Scheduling Software

Automate scheduling, handle no-shows in real time, and optimize routes with AI. Assign the right vehicle and driver for every rider—wheelchair, stretcher, oxygen, escort—while keeping ETAs accurate and riders informed.

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Axen dispatch console showing live vehicles, ETAs, and trip queue

Why teams choose Axen

Built for NEMT realities: time windows, mobility devices, multi-loads, and last-minute changes—all handled without chaos.

Cut dispatch time: automate assignments and route building.
Real-time GPS & ETAs: live map with driver status and reliable arrivals.
Fewer phone calls: rider/clinic updates when ETAs change.

Capacity-aware: multi-load planning without breaking time windows.
Skills/equipment matching: the right vehicle for every rider.
Cleaner billing: trip structures that simplify claims.

How dispatch works with Axen

1
Ingest trips: broker feeds, clinic/EHR, CSV, or manual entry.
2
Optimize & assign: AI builds the best schedule by time window, capacity, skills, and traffic.
3
Operate live: handle no-shows/add-ons, keep ETAs accurate, notify riders/clinics.

See it in action

Live fleet map with vehicles, traffic, and time windows — Live fleet map with traffic and ETAs.

Driver manifest with multi-load stops and signatures — Driver manifest supports multi-load and signatures.

Dispatch analytics showing on-time percent and miles per trip — Analytics for on-time %, miles/trip, and utilization.

40%

Reduced dispatch time*

24/7

Real-time trip tracking

100%

Cloud-based & scalable

*Representative of customer-reported outcomes. Results may vary.

Connected features

Pair dispatch with AI routing, billing, and compliance for end-to-end operations.

AI Route Optimization – fewer miles, more trips.
Billing & Claims – cleaner claims, faster reimbursements.
Integrations & Open APIs – brokers, EHR/EMR, accounting.

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