Step 1
Import and schedule trips
Create recurring or one-time rides, import manifests, and capture pickup windows, service levels, rider needs, and appointment details.
Built for non-emergency medical transportation
NEMT software.
Every trip, connected.
Bring scheduling, dispatch, route optimization, drivers, and billing into one clear view. Axen keeps your team connected from the first pickup to the final invoice.
A walkthrough built around your operation
See weekly trip activity, fleet availability, and operational alerts in one shared view.
Explore dashboardThe Axen platform
NEMT tools for the whole operating day.
One trip record connects scheduling, dispatch, the driver, and billing. Explore the workflow your team needs most.
NEMT scheduling
Recurring trips, pickup windows, and imports that keep the day organized.
Dispatch & routing
Trip views, vehicle assignments, and route planning in one workspace.
Billing & claims
Connect completed service to invoice preparation and payment review.
Connected driver app
Keep assignments, trip updates, and documentation close to the driver.
Fleet visibility
Follow vehicles and trip progress as your operating day unfolds.
Reporting & analytics
Review trip activity, fleet availability, and operational trends.
One connected operating system
Manage the complete NEMT trip lifecycle
Axen keeps the information created during scheduling connected to dispatch, the driver, trip verification, billing, and reporting—so every team works from the same trip record.
Step 2
Build feasible routes
Plan assignments around driver availability, vehicle capacity, mobility equipment, trip timing, and service-area rules.
Step 3
Dispatch in real time
Monitor active trips, driver locations, ETAs, late arrivals, cancellations, no-shows, and will-call returns from a central view.
Step 4
Connect every driver
Send manifests, trip notes, navigation, status updates, and schedule changes through a dedicated NEMT driver workflow.
Step 5
Verify completed service
Collect timestamps, mileage, statuses, notes, and required trip documentation while the information is still current.
Step 6
Prepare billing records
Review completed trips, resolve missing information, generate invoices or payer-ready data, and reconcile payment activity.
NEMT dispatch and scheduling
Give dispatchers clarity before and during every trip
Create schedules with the operational details that matter in medical transportation, then respond to real-world changes without losing the original trip context.
- Recurring and one-time trip scheduling
- Pickup windows, appointment times, and will-call returns
- Vehicle capacity and mobility-equipment matching
- Live trip status, ETA, and driver visibility
- No-show, cancellation, and add-on trip workflows
From assignment to completion
- 01Receive the trip and rider requirements
- 02Navigate to pickup and update status
- 03Record completion, mileage, and notes
Driver app and live field updates
Keep drivers connected without constant phone calls
Drivers receive the trip details they need and send status changes back to dispatch. That creates a more current operating picture and a stronger record for trip review.
- Assigned manifests
- Rider and trip notes
- Navigation
- Arrival and pickup status
- Drop-off completion
- Mileage and documentation
Billing and trip verification
Move cleaner trip information into billing
Billing quality depends on the operational record. Axen helps teams review completed service, resolve exceptions, and keep billing activity connected to the original trip.
Completion review
Missing-data flags
Invoice preparation
Claim workflow support
Batch visibility
Payment reconciliation
Built for every operating role
One platform, shared operational context
Dispatch teams
Replace fragmented spreadsheets, calls, and messages with one live operating view.
Drivers
See assignments, rider requirements, navigation, changes, and documentation tasks in one place.
Billing teams
Work from connected trip records and identify missing fields before submission.
Owners and managers
Track trip volume, fleet activity, service exceptions, mileage, and operational trends.
Explore the platform
Every part of your NEMT operation, connected
NEMT SchedulingRecurring series, pickup windows, and will-call returnsDispatch & SchedulingLive board for the whole operating dayAI Route OptimizationFewer miles and feasible multi-load plansDriver AppManifests, navigation, statuses, and documentationGPS Fleet TrackingLive map, ETAs, and verified mileageBilling & ClaimsCleaner claims from connected trip recordsComplianceCredentials, vehicle records, audit readinessReporting & AnalyticsOTP, dead miles, utilization, and revenueIntegrations & APIsBrokers, billing connections, and open APIsPricingHow quotes are scoped and what is includedSecurityHow we protect operational and rider data
Integrations and implementation
Fit Axen to the way your operation works
A successful NEMT software rollout starts with your trip sources, service rules, driver workflow, billing process, and reporting needs.
Explore integrations and APIs- 1
Discovery
Map current scheduling, dispatch, driver, billing, and reporting workflows.
- 2
Configuration
Set up users, vehicles, service levels, operating rules, and data connections.
- 3
Training and validation
Test representative trips and exceptions with dispatchers, drivers, and billing staff.
- 4
Launch and improvement
Go live with a clear support path and review real operating data for refinements.
NEMT operations library
Practical resources for growing providers
Reduce dead miles in NEMT
Improve measurement, staging, trip grouping, and daily route planning.
Read the guide →NEMT billing guide
Connect trip documentation, submission controls, denials, and reconciliation.
Read the guide →NEMT software pricing
Compare pricing models, hidden costs, implementation, and total value.
Read the guide →Frequently asked questions
Questions about Axen NEMT software
What is NEMT software?
NEMT software is an operations platform for non-emergency medical transportation providers. It connects trip scheduling, dispatch, routing, driver communication, GPS visibility, documentation, billing, compliance, and reporting.
Who is Axen designed for?
Axen is designed for NEMT providers and medical transportation teams that coordinate scheduled, recurring, brokered, facility, or private-pay trips.
Can Axen handle wheelchair and other specialized trips?
Trips can include service-level and rider requirements so dispatchers can assign compatible drivers and vehicles. The exact configuration should be reviewed during implementation.
Does Axen include a driver app?
Axen provides a connected driver workflow for assignments, trip information, navigation, status updates, and documentation.
How does route optimization work?
Route optimization evaluates trip timing, locations, capacity, driver availability, service requirements, and other operating constraints to help create efficient assignments. Dispatchers retain control over the plan.
Can Axen support NEMT billing?
Axen connects completed-trip information to billing preparation, invoice and claim workflows, exception review, and reconciliation. Specific payer formats and integrations should be confirmed for your operation.
Can we import trips from brokers or existing systems?
Axen supports connected data workflows and integrations. Available import methods and broker connections depend on your source system and should be confirmed during discovery.
How long does implementation take?
Timing depends on fleet size, data quality, integrations, workflow configuration, and training. Axen scopes implementation after reviewing your operation rather than promising a one-size-fits-all timeline.
How much does Axen cost?
Pricing is scoped to your fleet size, trip volume, and integrations, and every quote is itemized in writing. See the pricing page for how quotes work and what is always included.
Your next operating day starts here
See what a connected operation looks like.
Bring your scheduling, dispatch, and billing questions. We’ll walk through the workflows that matter to your fleet.