About Axen

Axen builds software for non-emergency medical transportation providers. Our platform connects trip scheduling, dispatch, route optimization, driver workflows, GPS visibility, billing preparation, and compliance tracking so every team works from the same trip record.

Why we focus on NEMT

Medical transportation has constraints general fleet software ignores: pickup windows tied to appointments, wheelchair and stretcher requirements, will-call returns, broker trip feeds, payer documentation rules, and driver credentialing. We design around those realities rather than adapting generic delivery tools to them.

How we approach product decisions

We prioritize the workflows where providers lose the most time and money: manual dispatch boards, dead miles, missed documentation, and claim rework. Features ship when they hold up against real operating days—cancellations, no-shows, add-ons, and everything else that breaks a neat plan.

Our editorial standards

The guides in our resource library are written and reviewed by the Axen team, which works with NEMT dispatchers, drivers, and billing staff. We separate educational information from product claims, avoid invented statistics, and cite state Medicaid programs, broker documentation, and other primary sources where specifics matter. Each guide shows its last-updated date. Regulations and payer rules vary by state and change over time, so we recommend confirming requirements with your broker and state program.